SportsSignup Careers

Careers

SportsSignup, based in upstate New York and Mesa, AZ, is a rapidly growing Software-as-a-Service (SaaS) provider of online registration, eCommerce, coach and volunteer background checking, and baseline testing for concussion management solutions for more than 2,000 sports organizations throughout the United States and Canada. Please see the latest job openings below:

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ASP.NET / C# / MVC Web Application Software Developer

Position:  Full-time in Mesa, AZ

We are searching for a highly capable programmer to join our small development team. Today we develop in C#, ASP.NET using MVC, and JavaScript. We use SQL Server.

About the Job

Developers work from home, with bi-monthly meetings in Saratoga Springs/Albany Area. Thus a self motivated person that values working at home is essential. Special consideration will be given to applicants that can show prior successful experiences working remotely with a team.

We need someone who thinks about development and projects the way we do:

• Understands that cost/benefit analysis applies at the code level; code must be easily understandable and supportable
• Wants to create high quality code without a dedicated team of testers
• Understands the bigger system and implications of code change

Skills and Experience

Applicants should have the following skills and experience:

• Has worked on projects where they have made creative/architectural decisions in coding, as well as implementing what others have specified
• Rock solid, in depth understanding of your current development platform (ideally C# / .NET / MVC)
• Work well with other highly skilled developers in addition to less technical people in the company
• Work on a wide variety of tasks – since we are a small company, we have to do everything

Although a small company, we are rapidly growing and have a strong commitment to the team. Thus, we provide an attractive benefit package and a 401(k) plan with company matching, and profit sharing for eligible employees.

NO RECRUITERS, NO EXCEPTIONS

To apply for this position, please see posting on Monster.com.

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Technical Support Representative - Internet

Position:  Full-time in Mesa, AZ

About the Job

We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels. The Technical Support Representative has been added to our expanding team to help ensure our customers are receiving the attention, information, and support they need to be successful. The Technical Support Representative will interface will all other groups in the company (sales, engineering, and operations) in order to solve customer issues.

Qualifications Summary:

As a Customer Service Representative you will provide first-level inbound telephone/e-mail support for customers by troubleshooting, investigating and resolving customers' questions and challenges with SportsSignup’s products and services with an objective of resolving each issue on the first request. You will be expected to provide empathetic, courteous, quality customer service in an accurate and timely manner in accordance with SportsSignup’s support processes as well as maintaining a positive, problem-solving approach in the spirit of cooperation in the team environment. Clear communication via e-mail, telephone, and web-based meetings to proactively resolve customer issues is imperative. The representative will be responsible for interviewing the customers to collect relevant information and leading the customers through diagnostic procedures to determine the source of the issues and problems, escalating more complex problems to other support areas as appropriate.

Applicants with prior experience in customer service/support for internet service businesses or ASP’s would be well suited for success in this position. Any experience with youth sports administration, even as a volunteer, is a bonus.

Occasional travel is required in this position, mainly to our headquarters in beautiful Saratoga Springs, NY.

Job Description:

• Provide first-level inbound telephone/e-mail support for customers.
• Ensure that all customers receive an adequate level of service or help with their questions and concerns.
• Use automated information systems to analyze the customers situation.
• Utilize and contribute to expanding Knowledge Base and help documentation in order to provide customers with solutions to FAQ’s, accurately and efficiently.
• Provide internal help and support to Sales and Reseller Partners as needed as well as effectively communicate between all departments.
• Understand and become proficient in the SportsSignup application and other supporting * Help desk and CRM applications.
• Test, evaluate, and effectively communicate feedback on the SportsSignup software applications both through verbal and written requests.

Qualifications:

• Associate or bachelor’s degree; College level courses in computers, English, or business are helpful. Education or 1-3 years experience in customer service, computer technology, or other customer-facing experience.
• Excellent computer skills including knowledge software and internet browsing.
• Experience with youth sports administration, even as a volunteer, is a plus.

Experience and Business Skills:

• Strong working knowledge of MS Outlook, Word, Excel and PowerPoint
• Day-to-day customer care experience.
• The ability to explain technical topics to non-technical people
• Work accurately and with eye for detail.
• Excellent communication, teamwork and problem-solving skills are a must
• Effectively manage customer & staff relationships, promptly respond to inquiries, ensure promises are kept and manage expectations.
• Extremely organized and highly motivated.
• Excellent verbal/ written communication skills.

NO RECRUITERS, NO EXCEPTIONS

To apply for this position, please see posting on SimplyHired.com

ASP.NET / C# / MVC Web Application Software Developer

Position:  Full-time

We are searching for a highly capable programmer to join our small development team. Today we develop in C#, ASP.NET using MVC, and JavaScript. We use SQL Server.

About the Job

Developers work from home, with bi-monthly meetings in Saratoga Springs/Albany Area. Thus a self motivated person that values working at home is essential. Special consideration will be given to applicants that can show prior successful experiences working remotely with a team.

We need someone who thinks about development and projects the way we do:

• Understands that cost/benefit analysis applies at the code level; code must be easily understandable and supportable
• Wants to create high quality code without a dedicated team of testers
• Understands the bigger system and implications of code change

Skills and Experience

Applicants should have the following skills and experience:

• Has worked on projects where they have made creative/architectural decisions in coding, as well as implementing what others have specified
• Rock solid, in depth understanding of your current development platform (ideally C# / .NET / MVC)
• Work well with other highly skilled developers in addition to less technical people in the company
• Work on a wide variety of tasks – since we are a small company, we have to do everything

Although a small company, we are rapidly growing and have a strong commitment to the team. Thus, we provide an attractive benefit package and a 401(k) plan with company matching, and profit sharing for eligible employees.

NO RECRUITERS, NO EXCEPTIONS

To apply for this position, please see posting on Monster.com.

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Technical Support Representative - Internet

Position:  Full-time

We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels.

About the Job

The Customer Service/Technical Support Representative has been added to our expanding team to help ensure our customers are receiving the attention, information, and support they need to be successful. The Technical Support Representative will interface will all other groups in the company (sales, engineering, and operations) in order to solve customer issues.

Qualifications Summary

As a Customer Service/Technical Support Representative you will provide first-level inbound telephone/e-mail support for customers by troubleshooting, investigating and resolving customers' questions and challenges with SportsSignup's products and services with an objective of resolving each issue on the first request. You will be expected to provide empathetic, courteous, quality customer service in an accurate and timely manner in accordance with SportsSignup's support processes as well as maintaining a positive, problem-solving approach in the spirit of cooperation in the team environment. Clear communication via e-mail, telephone, and web-based meetings to proactively resolve customer issues is imperative. The representative will be responsible for interviewing the customers to collect relevant information and leading the customers through diagnostic procedures to determine the source of the issues and problems, escalating more complex problems to other support areas as appropriate.

Applicants with prior experience in customer service/support for internet service businesses or ASP's would be well suited for success in this position. Any experience with youth sports administration, even as a volunteer, is a bonus.

Minimal travel may be required in this position.

Job Description

• Develop expertise in software and services offered and provide training to customers, internal teams and outside partners
• Provide first-level inbound telephone/e-mail support for customers
• Ensure that all customers receive an adequate level of service or help with their questions and concerns
• Use automated information systems to analyze the customer's situation.
• Utilize and contribute to expanding Knowledge Base and help documentation in order to provide customers with solutions to FAQ's, accurately and efficiently
• Provide internal help and support to Sales and Reseller Partners as needed as well as effectively communicate between all departments
• Understand and become proficient in the SportsSignup application and other supporting Help desk and CRM applications
• Test, evaluate, and effectively communicate feedback on the SportsSignup software applications both through verbal and written requests

Qualifications

• Associate or bachelor's degree; College level courses in computers, English, or business are helpful
• Education or 1-3 years experience in computer technology, customer service, or other customer-facing experience
• Excellent computer skills including knowledge software and internet browsing
• Experience with youth sports administration, even as a volunteer, is a plus

Experience and Business Skills

• Strong working knowledge of MS Outlook, Word, Excel and PowerPoint
• Familiar with online conferencing tools and proficient using webinar training software a plus
• Technical Writing
• Day-to-day customer care experience
• The ability to explain technical topics to non-technical people
• Work accurately and with eye for detail
• Technical Writing
• Excellent communication, teamwork and problem-solving skills are a must
• Effectively manage customer & staff relationships, promptly respond to inquiries, ensure promises are kept and manage expectations
• Extremely organized and highly motivated
• Excellent verbal/ written communication skills

Submissions without a cover letter will not be considered.

NO RECRUITERS, NO EXCEPTIONS

To apply for this position, please see posting on Monster.com.

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ASP.NET / C# / Web Application Software Developer

Position:  Full-time - POSITION FILLED

We are searching for a highly capable programmer to join our small development team.  Today we develop in C#, ASP.NET, and JavaScript.  We use SQL Server.

Job Description

Developers work from home, with bi-monthly meetings in Saratoga Springs/Albany Area.  Thus a self motivated person that values working at home is essential.  Special consideration will be given to applicants that can show prior successful experiences working remotely with a team.  

We need someone who thinks about development and projects the way we do:

• Understands that cost/benefit analysis applies at the code level; code must be easily understandable and supportable
• Wants to create high quality code without a dedicated team of testers
• Understands the bigger system and implications of code changes

Skills and Experience

• Has worked on projects where they have made creative/architectural decisions in coding, as well as implementing what others have specified
• Rock solid, in depth understanding of your current development platform (ideally C# / .NET)
• Work well with other highly skilled developers in addition to less technical people in the company
• Work on a wide variety of tasks – since we are a small company, we have to do everything

Although a small company, we are rapidly growing and have a strong commitment to the team.  Thus, we provide an attractive benefit package and a 401(k) plan with company matching, and profit sharing for eligible employees.

NO RECRUITERS - NO EXCEPTIONS

To apply for this position, please see posting on Monster.com.

ASP.NET / C# / Web Application Software Developer

Position:  Full-time - POSITION FILLED

We are searching for a highly capable programmer to join our small development team.  Today we develop in C#, ASP.NET, and JavaScript.  We use SQL Server.

Job Description

Developers work from home, with bi-monthly meetings in Saratoga Springs/Albany Area.  Thus a self motivated person that values working at home is essential.  Special consideration will be given to applicants that can show prior successful experiences working remotely with a team.  

We need someone who thinks about development and projects the way we do:

• Understands that cost/benefit analysis applies at the code level; code must be easily understandable and supportable
• Wants to create high quality code without a dedicated team of testers
• Understands the bigger system and implications of code changes

Skills and Experience

• Has worked on projects where they have made creative/architectural decisions in coding, as well as implementing what others have specified
• Rock solid, in depth understanding of your current development platform (ideally C# / .NET)
• Work well with other highly skilled developers in addition to less technical people in the company
• Work on a wide variety of tasks – since we are a small company, we have to do everything

Although a small company, we are rapidly growing and have a strong commitment to the team.  Thus, we provide an attractive benefit package and a 401(k) plan with company matching, and profit sharing for eligible employees.

NO RECRUITERS - NO EXCEPTIONS

 

To apply for this position, please see posting on Monster.com.

 

Customer Service Representative - Internet

Position:  Full-time- POSITION FILLED

We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels.   The Customer Service Representative has been added to our expanding team to help ensure our customers are receiving the attention, information, and support they need to be successful. The Customer Service Representative will interface will all other groups in the company (sales, engineering, and operations) in order to solve customer issues.

 

Qualifications Summary

As a Customer Service Representative you will provide first-level inbound telephone/ e-mail support for customers by troubleshooting, investigating and resolving customers' questions and challenges with SportsSignup’s products and services with an objective of resolving each issue on the first request. You will be expected to provide empathetic, courteous, quality customer service in an accurate and timely manner in accordance with SportsSignup’s support processes as well as maintaining a positive, problem-solving approach in the spirit of cooperation in the team environment. Clear communication via e-mail, telephone, and web-based meetings to proactively resolve customer issues is imperative. The representative will be responsible for interviewing the customers to collect relevant information and leading the customers through diagnostic procedures to determine the source of the issues and problems, escalating more complex problems to other support areas as appropriate.

Applicants with prior experience in customer service/ support for internet service businesses or ASP’s would be well suited for success in this position. Any experience with youth sports administration, even as a volunteer, is a bonus.

Minimal travel is required in this position.

Job Description

• Provide first-level inbound telephone/ e-mail support for customers.
• Ensure that all customers receive an adequate level of service or help with their questions and concerns.
• Use automated information systems to analyze the customers situation.
• Utilize and contribute to expanding Knowledge Base and help documentation in order to provide customers with solutions to FAQ’s, accurately and efficiently.
• Provide internal help and support to Sales and Reseller Partners as needed  as well as effectively communicate between all departments.
• Understand and become proficient in the SportsSignup application and other supporting Help desk and CRM applications.
• Test, evaluate, and effectively communicate feedback on the SportsSignup software applications both through verbal and written requests.

Qualifications

• Associate or bachelor’s degree; College level courses in computers, English, or business are helpful.
• Education or 1-3 years experience in  customer service, computer technology, or other customer-facing experience.
• Excellent computer skills including knowledge software and internet browsing.
• Experience with youth sports administration, even as a volunteer, is a plus.

Experience and Business Skills

• Strong working knowledge of MS Outlook, Word, Excel and PowerPoint
• Day-to-day customer care experience.
• The ability to explain technical topics to non-technical people Work accurately and with eye for detail.
• Excellent communication, teamwork and problem-solving skills are a must
• Effectively manage customer & staff relationships, promptly respond to inquiries, ensure promises are kept and manage expectations.
• Extremely organized and highly motivated.
• Excellent verbal/ written communication skills.

NO RECRUITERS, NO EXCEPTIONS

 

To apply for this position, please see posting on Monster.com.

 

Controller - Internet Services

Position:  Full-time - POSITION FILLED

We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels.   Our new Controller will be critical in facilitating the company’s continued growth and operational efficiency.

Job Description

In a small company, people wear lots of hats.   Today, the responsibilities for this Controller are being performed (inadequately) by the management team.    We have grown to the size where a dedicated person will take on responsibility for several key aspects to running the business, including but not limited to creating new processes, procedures, and methodologies to help us become more efficient and customer-friendly.

The Controller candidate needs to work well in a small company environment – operate independently, be hands-on, a problem solver, perform many different roles, and work well with other to complete projects quickly.

In addition to being primarily responsible for the company’s accounting practices and activities, the Controller will also manage some HR activities, including New Hire activities, PTO tracking, health insurance and 401(k) participation.

Minimal travel is required in this position.

Job Responsibilities

 

• Direct the financial controls of the company.
• Manage all accounting activities, including A/ P, A/ R, G/ L, balance sheet.
• Manage Payroll, including commission calculation and reporting, expense report tracking, and tax filing.
• Preparation of monthly financial reporting package, including financial statements, budget comparison and management discussion and analysis.
• Maintain company fiscal records.
• Manage the budgeting and forecasting processes.
• Establish accounting controls and procedures.
• Manage several HR activities, including new hire paperwork, health insurance, PTO and expense tracking, and 401(k) participation.
• Provide relevant reports to the management team as they pertain to the responsibilities outlined above.

Job Requirements

• Bachelors in Accounting
• 4+ years as a Controller
• Strong knowledge of finance, accounting, US GAAP, and cost accounting principles
• Expertise with QuickBooks and Excel
• Knowledge of Software

Additionally, the ideal candidate for this position will likely meet some or all of the following criteria:

• CPA and/ or MBA
• Experience with Salesforce. com or similar CRM system(s)
• 4+ years accounting experience with small to mid-size companies

NO RECRUITERS, NO EXCEPTIONS

To apply for this position, please see posting on Monster.com.

 

----------------------------------------------------------

Customer Service Representative - Internet

Position:  Full-time - POSITION FILLED

We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels.   The Customer Service Representative has been added to our expanding team to help ensure our customers are receiving the attention, information, and support they need to be successful. The Customer Service Representative will interface will all other groups in the company (sales, engineering, and operations) in order to solve customer issues.

Qualifications Summary:

As a Customer Service Representative you will provide first-level inbound telephone/ e-mail support for customers by troubleshooting, investigating and resolving customers' questions and challenges with SportsSignup’s products and services with an objective of resolving each issue on the first request. You will be expected to provide empathetic, courteous, quality customer service in an accurate and timely manner in accordance with SportsSignup’s support processes as well as maintaining a positive, problem-solving approach in the spirit of cooperation in the team environment. Clear communication via e-mail, telephone, and web-based meetings to proactively resolve customer issues is imperative. The representative will be responsible for interviewing the customers to collect relevant information and leading the customers through diagnostic procedures to determine the source of the issues and problems, escalating more complex problems to other support areas as appropriate.

Applicants with prior experience in customer service/ support for internet service businesses or ASP’s would be well suited for success in this position. Any experience with youth sports administration, even as a volunteer, is a bonus.

Minimal travel is required in this position.

Job Description:

• Provide first-level inbound telephone/ e-mail support for customers.
• Ensure that all customers receive an adequate level of service or help with their questions and concerns.
• Use automated information systems to analyze the customers situation.
• Utilize and contribute to expanding Knowledge Base and help documentation in order to provide customers with solutions to FAQ’s, accurately and efficiently.
• Provide internal help and support to Sales and Reseller Partners as needed  as well as effectively communicate between all departments.
• Understand and become proficient in the SportsSignup application and other supporting Help desk and CRM applications.
• Test, evaluate, and effectively communicate feedback on the SportsSignup software applications both through verbal and written requests.

Qualifications:

• Associate or bachelor’s degree; College level courses in computers, English, or business are helpful.
• Education or 1-3 years experience in  customer service, computer technology, or other customer-facing experience.
• Excellent computer skills including knowledge software and internet browsing.
• Experience with youth sports administration, even as a volunteer, is a plus.

Experience and Business Skills:

 

• Strong working knowledge of MS Outlook, Word, Excel and PowerPoint
• Day-to-day customer care experience.
• The ability to explain technical topics to non-technical people
• Work accurately and with eye for detail.
• Excellent communication, teamwork and problem-solving skills are a must
• Effectively manage customer & staff relationships, promptly respond to inquiries, ensure promises are kept and manage expectations.
• Extremely organized and highly motivated.
• Excellent verbal/ written communication skills.

 

 

 NO RECRUITERS, NO EXCEPTIONS

To apply for this position, please see posting on Monster.com

 

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Sales Engineer- Technical Sales

Position:  Full-time - POSITION FILLED

We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels.   The Sales Engineer position has been added to our expanding team to help ensure our customers are receiving the attention, information, and support they need to be successful.   The Sales Engineer will interface will all other groups in the company (sales, engineering, and operations) in order to solve customer issues.

The Sales Engineer is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team and engineering team as the key technical advisor and product advocate for our customers. The Sales Engineer must be able to articulate technology and product positioning to both business and technical users, and must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

Qualifications Summary:

Ideal candidate must be self-motivated with a proven track record in software sales and knowledge of technology. Must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles and customer issues through creative and adaptive approaches.

Applicants with prior experience in customer support and/ or technical sales for internet service businesses or ASP’s would be well suited for success in this position. Any experience with youth sports administration, even as a volunteer, is a bonus.

Minimal travel is required in this position.  

Job Description:

• Provide technical presentations (including customized demos) to customers and partners.
• Assist customers with system configurations, installation and product evaluations.
• Understand and document customer requirements and establish company’s product as the best solution that addresses that need.
• Provide technical training to internal and external customers and partners.
• Provide both pre-sales and post-sales technical support (onsite, phone, and email).
• Troubleshoot customer issues and work with other departments (e. g. Engineering, QA) to resolve them.
• Provide documentation and status reporting on product implementations.
• Provide excellent customer service.
• Manage the deployment and content of partner demo environments.

 Qualifications:

• Bachelor degree or equivalent work experience.
• 2-5 years of experience in performing a technical customer-facing role.

 Business Skills

• Technical sales/ support experience.

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Account Manager

 

Position:  Full-time- POSITION FILLED

 

We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels.   The Account Manager position has been added to our expanding team to manage key account relationships, help maintain our phenomenal customer retention rate, up-sell/ cross-sell existing customers on our growing product portfolio, and identify and cultivate new customers.

Qualifications Summary:

Ideal candidate must be self-motivated with a proven track record in software sales and knowledge of technology. Must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to e-mails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles and customer issues through creative and adaptive approaches.

Applicants with prior experience in account management and/ or technical sales for internet service businesses or ASP’s would be well suited for success in this position. Any experience with youth sports administration, even as a volunteer, is a bonus.

Minimal travel is required in this position.  

Job Description:

• Act as primary point-of-contact for key SportsSignup accounts.
• Actively seek to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell reward scheme to targets.
• Proactively find new ways to expand and infiltrate accounts with the suite of SportsSignup’s products.
• Master and maintain vast knowledge of SportsSignup's business, competition, and latest industry news and trends.
• Cold calling to existing and new customers.
• Respond to and follow up on sales inquiries using appropriate methods (e-mail, phone, web- based meetings, in-person meetings).
• Effectively interact with other departments including the sales team when handling campaign start ups, ensuring you are briefed fully and correctly in all aspects to the point of account manager handover.
• Ensure that client issues are dealt with in an efficient manner.

 Qualifications:

• Bachelor degree.
• 2-5 years of previous account management experience.

Business Skills

• Day-to-day client management experience.
• Ability to identify and convert new business opportunities.
• Ability to effectively manage customer & staff relationships, promptly respond to inquiries, ensure promises are kept and manage expectations.
• Strong quantitative skills.
• Extremely organized and highly motivated.
• Excellent verbal/ written communication skills.
• Experience giving presentations to clients, both online and in-person.
• Strong research capability.
• Demonstrated commitment to teamwork and account results.

Technical Skills

• Expert knowledge of a variety of web-based applications
• Expert knowledge of PowerPoint.
• Experience with HTML, website publishing, and image manipulation in Photoshop or equivalent
• Familiarity with a database platform, such as SQL Server or MySQL.

Other Skills

• Experience with youth sports administration, even as a volunteer, is a plus

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Inside Sales Representative

 

Position: Full time - POSITION FILLED

We are searching for an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels.

The Inside Sales Representative position has been added to our expanding sales team to solicit sales for our unique online sports registration, risk management (background checking), and team sports apparel services provided to youth sports organizations throughout the United States and Canada.​

The Inside Sales Representative is responsible for soliciting new business and attaining monthly, quarterly and annual quota based on sales targets for SportsSignup’s online services. Sales are made to prospects and pre-qualified leads through a telephone and internet-based sales process. The Inside Sales Representative is responsible for managing leads and opportunities, online demonstrations, presentation of proposals and closing of sales.

Minimal travel is required in this position.

Applicants with prior experience in sales for internet service businesses or application service providers (ASPs) would be well suited for success in this position. Any experience with youth sports administration, even as a volunteer, is a bonus.

Applicants should have the following skills and experience:

• A minimum of 2-5 years of successful sales experience
• The ability to explain technical topics to non-technical people
• Education or experience in sales, marketing or business management
• A degree in business, marketing or a similar field or equivalent experience
• Strong working knowledge of MS Outlook, Word, Excel and Power Point
• Excellent computer skills including knowledge software and internet browsing
• Excellent presentation skills, especially for tele-sales and online presentations
• Excellent communication and teamwork skills
• Previous training in consultative or customer focused selling is a plus
• Experience with youth sports administration, even as a volunteer, is a plus
• Experience with CRM & salesforce automation application(s) (e.g. Salesforce.com) is a plus