Careers
SportsSignup, based in Saratoga Springs in upstate New York, is a rapidly growing online service provider
for sports organizations. Please see the latest job openings below:
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Controller - Internet Services
Position: Full-time (open and currently accepting resumes)
We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels. Our new Controller will be critical in facilitating the company’s continued growth and operational efficiency.
Job Description
In a small company, people wear lots of hats. Today, the responsibilities for this Controller are being performed (inadequately) by the management team. We have grown to the size where a dedicated person will take on responsibility for several key aspects to running the business, including but not limited to creating new processes, procedures, and methodologies to help us become more efficient and customer-friendly.
The Controller candidate needs to work well in a small company environment – operate independently, be hands-on, a problem solver, perform many different roles, and work well with other to complete projects quickly.
In addition to being primarily responsible for the company’s accounting practices and activities, the Controller will also manage some HR activities, including New Hire activities, PTO tracking, health insurance and 401(k) participation.
Minimal travel is required in this position.
Job Responsibilities
- Direct the financial controls of the company.
- Manage all accounting activities, including A/ P, A/ R, G/ L, balance sheet.
- Manage Payroll, including commission calculation and reporting, expense report tracking, and tax filing.
- Preparation of monthly financial reporting package, including financial statements, budget comparison and management discussion and analysis.
- Maintain company fiscal records.
- Manage the budgeting and forecasting processes.
- Establish accounting controls and procedures.
- Manage several HR activities, including new hire paperwork, health insurance, PTO and expense tracking, and 401(k) participation.
- Provide relevant reports to the management team as they pertain to the responsibilities outlined above.
Job Requirements
- Bachelors in Accounting
- 4+ years as a Controller
- Strong knowledge of finance, accounting, US GAAP, and cost accounting principles
- Expertise with QuickBooks and Excel
- Knowledge of Software
Additionally, the ideal candidate for this position will likely meet some or all of the following criteria:
- CPA and/ or MBA
- Experience with Salesforce. com or similar CRM system(s)
- 4+ years accounting experience with small to mid-size companies
NO RECRUITERS, NO EXCEPTIONS
To apply for this position, please see posting on Monster.com.
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Customer Service Representative - Internet
Position: Full-time (open and currently accepting resumes)
SportsSignup (www. SportsSignup. com), based in upstate New York, is a rapidly growing Software-as-a-Service (SaaS) company that helps run the operations of sports organizations large and small. We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels. The Customer Service Representative has been added to our expanding team to help ensure our customers are receiving the attention, information, and support they need to be successful. The Customer Service Representative will interface will all other groups in the company (sales, engineering, and operations) in order to solve customer issues.
Qualifications Summary:
As a Customer Service Representative you will provide first-level inbound telephone/ e-mail support for customers by troubleshooting, investigating and resolving customers' questions and challenges with SportsSignup’s products and services with an objective of resolving each issue on the first request. You will be expected to provide empathetic, courteous, quality customer service in an accurate and timely manner in accordance with SportsSignup’s support processes as well as maintaining a positive, problem-solving approach in the spirit of cooperation in the team environment. Clear communication via e-mail, telephone, and web-based meetings to proactively resolve customer issues is imperative. The representative will be responsible for interviewing the customers to collect relevant information and leading the customers through diagnostic procedures to determine the source of the issues and problems, escalating more complex problems to other support areas as appropriate.
Applicants with prior experience in customer service/ support for internet service businesses or ASP’s would be well suited for success in this position. Any experience with youth sports administration, even as a volunteer, is a bonus.
Minimal travel is required in this position.
Job Description:
- Provide first-level inbound telephone/ e-mail support for customers.
- Ensure that all customers receive an adequate level of service or help with their questions and concerns.
- Use automated information systems to analyze the customers situation.
- Utilize and contribute to expanding Knowledge Base and help documentation in order to provide customers with solutions to FAQ’s, accurately and efficiently.
- Provide internal help and support to Sales and Reseller Partners as needed as well as effectively communicate between all departments.
- Understand and become proficient in the SportsSignup application and other supporting Help desk and CRM applications.
- Test, evaluate, and effectively communicate feedback on the SportsSignup software applications both through verbal and written requests.
Qualifications:
- Associate or bachelor’s degree; College level courses in computers, English, or business are helpful.
- Education or 1-3 years experience in customer service, computer technology, or other customer-facing experience.
- Excellent computer skills including knowledge software and internet browsing.
- Experience with youth sports administration, even as a volunteer, is a plus.
Experience and Business Skills:
- Strong working knowledge of MS Outlook, Word, Excel and PowerPoint
- Day-to-day customer care experience.
- The ability to explain technical topics to non-technical people
- Work accurately and with eye for detail.
- Excellent communication, teamwork and problem-solving skills are a must
- Effectively manage customer & staff relationships, promptly respond to inquiries, ensure promises are kept and manage expectations.
- Extremely organized and highly motivated.
- Excellent verbal/ written communication skills.
NO RECRUITERS, NO EXCEPTIONS
To apply for this position, please see posting on Monster.com
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Sales Engineer- Technical Sales
Position: Full-time -
Position Filled
We are searching an energetic,
motivated, self starter with an entrepreneurial spirit to help us take
our business to new levels. The Sales Engineer position has been added
to our expanding team to help ensure our customers are receiving the
attention, information, and support they need to be successful. The
Sales Engineer will interface will all other groups in the company
(sales, engineering, and operations) in order to solve customer issues.
The Sales Engineer is
responsible for actively driving and managing the technology evaluation
stage of the sales process, working in conjunction with the sales team
and engineering team as the key technical advisor and product advocate
for our customers. The Sales Engineer must be able to articulate
technology and product positioning to both business and technical users,
and must be able to identify all technical issues of assigned accounts
to assure complete customer satisfaction through all stages of the sales
process. Must be able to establish and maintain strong relationships
throughout the sales cycle.
Qualifications Summary:
Ideal
candidate must be self-motivated with a proven track record in software
sales and knowledge of technology. Must be comfortable in the dynamic
atmosphere of a technical organization with a rapidly expanding customer
base. Must possess strong presentation skills and be able to
communicate professionally in written responses to emails, RFPs, and
when submitting reports. Organized and analytical, able to eliminate
sales obstacles and customer issues through creative and adaptive
approaches.
Applicants with prior
experience in customer support and/ or technical sales for internet
service businesses or ASP’s would be well suited for success in this
position. Any experience with youth sports administration, even as a
volunteer, is a bonus.
Minimal travel is required in this position.
Job Description:
- Provide
technical presentations (including customized demos) to customers and
partners.
- Assist customers with
system configurations, installation and product evaluations.
- Understand and document customer
requirements and establish company’s product as the best solution that
addresses that need.
- Provide
technical training to internal and external customers and partners.
- Provide both pre-sales and post-sales
technical support (onsite, phone, and email).
- Troubleshoot customer issues and work with
other departments (e. g. Engineering, QA) to resolve them.
- Provide documentation and status reporting
on product implementations.
- Provide
excellent customer service.
- Manage
the deployment and content of partner demo environments.
Qualifications:
- Bachelor
degree or equivalent work experience.
- 2-5 years of experience in performing a technical
customer-facing role.
Business
Skills
- Technical sales/ support experience.
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Account Manager
Position: Full-time- Position Filled
We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels. The Account Manager position has been added to our expanding team to manage key account relationships, help maintain our phenomenal customer retention rate, up-sell/ cross-sell existing customers on our growing product portfolio, and identify and cultivate new customers.
Qualifications Summary:
Ideal candidate must be self-motivated with a proven track record in software sales and knowledge of technology. Must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to e-mails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles and customer issues through creative and adaptive approaches.
Applicants with prior experience in account management and/ or technical sales for internet service businesses or ASP’s would be well suited for success in this position. Any experience with youth sports administration, even as a volunteer, is a bonus.
Minimal travel is required in this position.
Job Description:
- Act as primary point-of-contact for key SportsSignup accounts.
- Actively seek to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell reward scheme to targets.
- Proactively find new ways to expand and infiltrate accounts with the suite of SportsSignup’s products.
- Master and maintain vast knowledge of SportsSignup's business, competition, and latest industry news and trends.
- Cold calling to existing and new customers.
- Respond to and follow up on sales inquiries using appropriate methods (e-mail, phone, web- based meetings, in-person meetings).
- Effectively interact with other departments including the sales team when handling campaign start ups, ensuring you are briefed fully and correctly in all aspects to the point of account manager handover.
- Ensure that client issues are dealt with in an efficient manner.
Qualifications:
- Bachelor degree.
- 2-5 years of previous account management experience.
Business Skills
- Day-to-day client management experience.
- Ability to identify and convert new business opportunities.
- Ability to effectively manage customer & staff relationships, promptly respond to inquiries, ensure promises are kept and manage expectations.
- Strong quantitative skills.
- Extremely organized and highly motivated.
- Excellent verbal/ written communication skills.
- Experience giving presentations to clients, both online and in-person.
- Strong research capability.
- Demonstrated commitment to teamwork and account results.
Technical Skills
- Expert knowledge of a variety of web-based applications
- Expert knowledge of PowerPoint.
- Experience with HTML, website publishing, and image manipulation in Photoshop or equivalent
- Familiarity with a database platform, such as SQL Server or MySQL.
Other Skills
- Experience with youth sports administration, even as a volunteer, is a plus
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Inside Sales Representative
Position: Full time -
Position Filled
We
are searching for an energetic, motivated, self starter with an
entrepreneurial spirit to help us take our business to new levels.
The Inside Sales Representative position
has been added to our expanding sales team to solicit sales for our
unique online sports
registration, risk management (background checking), and team sports
apparel services provided to youth sports organizations throughout
the United States and Canada.
The
Inside Sales
Representative is responsible for soliciting new business and attaining
monthly, quarterly and annual quota based on sales targets for
SportsSignup’s online services. Sales are made to prospects and
pre-qualified leads through a telephone and internet-based sales
process. The Inside Sales Representative is responsible for managing
leads and opportunities, online demonstrations, presentation of
proposals and closing of sales.
Minimal
travel is required in this position.
Applicants
with prior experience in sales for internet service businesses or
application service providers (ASPs) would be well suited for success
in this position. Any experience with youth sports administration, even
as a volunteer, is a bonus.
Applicants
should have the following skills and experience:
- A
minimum of 2-5 years of successful sales experience
- The ability to explain technical topics to
non-technical people
- Education or
experience in sales, marketing or business management
- A degree in business, marketing or a
similar field or equivalent experience
- Strong working knowledge of MS Outlook, Word, Excel and Power
Point
- Excellent computer skills
including knowledge software and internet browsing
- Excellent presentation skills, especially
for tele-sales and online presentations
- Excellent communication and teamwork skills
- Previous training in consultative or
customer focused selling is a plus
- Experience with youth sports administration, even as a
volunteer, is a plus
- Experience
with CRM & salesforce automation application(s) (e.g.
Salesforce.com) is a plus
